Terms & Conditions
Last updated: September 7, 2026
These Terms and Conditions ("Terms") govern your use of Docutar AI’s website and services.
By accessing our website, requesting services, accepting a proposal, or entering into a project with Docutar AI ("Docutar," "we," "us," or "our"), you agree to these Terms.
If you are acting for a clinic, company, or other organization, you confirm that you have authority to bind that organization.
1. Our services
Docutar provides services that may include:
AI visibility and recommendation audits
Search and source analysis
Entity and website research
Content strategy and production
Website, technical SEO, and structured-data work
Citation and source-coverage analysis
Competitor and market research
Consulting, reporting, and implementation support
The exact scope, timeline, deliverables, fees, and responsibilities for a project may be stated in a proposal, order form, statement of work, or other written agreement.
If a project agreement conflicts with these Terms, the project agreement controls for that project.
2. No medical, legal, or regulatory advice
Docutar provides marketing, research, content, technology, and consulting services. We do not provide medical diagnosis, treatment, legal advice, or regulatory certification.
Information produced through our services must not be used as a substitute for advice from a qualified clinician, lawyer, compliance professional, or other licensed adviser.
The client remains responsible for the accuracy, safety, legality, and professional appropriateness of information published in the client’s name.
3. Client responsibilities
You agree to:
Provide accurate and complete information
Identify any legal, clinical, brand, or regulatory restrictions
Obtain necessary permissions for materials and accounts you provide
Review deliverables within agreed timelines
Ensure qualified professionals review medical or regulated claims
Maintain appropriate backups of websites and business records
Use our services lawfully and in accordance with professional obligations
Docutar may rely on information and approvals provided by you or your authorized representatives.
Delays in providing information, access, feedback, or approval may affect delivery dates and results.
4. Access to systems and accounts
You may authorize Docutar to access websites, analytics tools, search platforms, content systems, advertising accounts, directories, or other services.
You represent that you have authority to grant that access.
You should provide the minimum access reasonably necessary and use a secure sharing method. Docutar may refuse credentials delivered through an insecure channel.
We may make external changes only within the authorized scope. You remain responsible for account ownership, platform charges, backups, and access revocation.
5. Proposals, fees, and payment
Fees, payment schedules, taxes, expenses, and cancellation terms will be stated in the applicable proposal or project agreement.
Unless otherwise agreed:
Invoices are payable by the due date shown on the invoice
Client-requested work outside the agreed scope may require additional fees
Third-party costs are separate unless expressly included
Late or unpaid invoices may result in paused work
Deposits and fees for work already performed are non-refundable
You are responsible for applicable taxes, excluding taxes based on Docutar’s net income.
6. Reviews and approvals
Docutar may require written approval before:
Publishing content
Changing a live website
Making medical or clinical claims
Contacting third parties
Modifying public profiles or directories
Launching campaigns
Using client testimonials, credentials, or performance claims
Approval may be provided by email, a project platform, or another agreed method.
Once you approve a deliverable, you accept responsibility for its use, subject to any uncorrected issue that Docutar knowingly concealed.
7. Healthcare and patient information
Do not provide patient medical records, protected health information, or identifiable health information unless Docutar has expressly approved the workflow in writing.
Where regulated health information is necessary, the parties must first establish appropriate contractual, security, access, and retention requirements. This may include a data processing agreement or business associate agreement.
Docutar may reject, delete, quarantine, or return sensitive information submitted without authorization.
8. Artificial intelligence
Docutar may use AI systems to support research, analysis, drafting, summarization, classification, and quality review.
You acknowledge that AI systems can produce inaccurate, incomplete, outdated, or unexpected results. AI-assisted outputs require appropriate human review before publication or operational use.
Docutar does not guarantee that any AI platform will:
Display a particular answer
Cite a particular website
Recommend a particular clinic
Preserve an answer over time
Explain how its ranking or selection was produced
AI platforms, search engines, and third-party services may change without notice.
9. No guaranteed results
We aim to provide careful, evidence-led work, but we do not guarantee rankings, citations, recommendations, traffic, leads, appointments, revenue, or other commercial outcomes.
Results may be affected by factors outside our control, including:
Search and AI platform changes
Competitor activity
Website quality or technical limitations
Client implementation and approval delays
Public reviews and third-party sources
Regulatory or market changes
The accuracy and availability of supporting evidence
Examples, case studies, projections, and prior results do not guarantee future performance.
10. Intellectual property
Docutar materials
Docutar retains ownership of its pre-existing methods, systems, templates, software, research processes, know-how, and general tools.
Client materials
You retain ownership of materials you provide. You grant Docutar a limited license to use those materials as necessary to perform the agreed services.
You confirm that you have the rights and permissions needed for us to use them.
Project deliverables
Ownership or licensing of final deliverables will be governed by the applicable project agreement.
Unless otherwise stated, after full payment you may use final, client-specific deliverables for your business. Docutar retains ownership of underlying tools, reusable systems, working methods, and materials that were not created exclusively for you.
Drafts, rejected concepts, internal notes, and research systems are not transferred unless expressly agreed.
Third-party materials
Deliverables may contain third-party software, fonts, media, data, or other materials governed by separate licenses. You agree to comply with those licenses.
11. Confidentiality
Each party may receive confidential information from the other.
The receiving party will:
Use confidential information only for the agreed purpose
Apply reasonable safeguards
Limit access to people who need the information
Not disclose it except as authorized or legally required
Confidential information does not include information that is public through no breach, independently developed, already lawfully known, or lawfully received from another source.
Specific confidentiality obligations in a separate agreement will control if they conflict with this section.
12. Privacy
Our handling of personal information is described in our Privacy Policy.
Each party is responsible for complying with the privacy and data protection laws that apply to its activities.
Where Docutar processes personal information on a client’s instructions, the parties may enter into a separate data processing agreement.
13. Acceptable use
You may not use our website or services to:
Break the law or violate professional obligations
Publish false, misleading, or unsupported medical claims
Fabricate reviews, testimonials, credentials, citations, or evidence
Impersonate another person or organization
Access systems or information without authorization
Introduce malicious code or interfere with service operation
Infringe intellectual property, privacy, or publicity rights
Discriminate unlawfully or cause foreseeable harm
Manipulate AI or search systems through deceptive practices
Docutar may refuse or stop work that presents a legal, ethical, security, or reputational risk.
14. Third-party services
Our services may depend on third-party platforms such as hosting providers, search engines, AI systems, analytics tools, content systems, payment processors, or business directories.
Docutar does not control these services and is not responsible for their availability, policies, security, pricing, or changes.
Your use of a third-party service may be subject to separate terms and charges.
15. Suspension and termination
Either party may terminate a service arrangement as permitted by the applicable project agreement.
Docutar may suspend or terminate access or work if:
Payment is overdue
Required access or cooperation is not provided
Continuing would violate law or professional obligations
The requested activity is deceptive, unsafe, or unauthorized
You materially breach these Terms or a project agreement
Termination does not affect payment obligations, confidentiality duties, intellectual property rights, or provisions intended to survive termination.
16. Disclaimers
To the fullest extent permitted by law, our website and any general, unpaid information are provided on an "as available" basis.
Docutar does not warrant that its website or services will be uninterrupted, error-free, completely secure, or compatible with every system.
Any warranties expressly stated in a signed project agreement remain unaffected.
Nothing in these Terms excludes a right or warranty that cannot lawfully be excluded.
17. Limitation of liability
To the fullest extent permitted by law, Docutar will not be liable for indirect, incidental, special, exemplary, punitive, or consequential loss, including loss of profits, revenue, data, goodwill, opportunities, or anticipated savings.
Unless a signed agreement states otherwise, Docutar’s total liability arising from a claim will not exceed the fees paid to Docutar for the specific services giving rise to that claim during the six months preceding the event.
These limits do not apply where liability cannot legally be limited, including liability for fraud, willful misconduct, or any other matter excluded from limitation by applicable law.
18. Indemnification
To the extent permitted by law, you agree to defend and indemnify Docutar against third-party claims arising from:
Materials or instructions you provide
Your unlawful or unauthorized use of a deliverable
Medical, clinical, advertising, or regulatory claims you approve
Your breach of these Terms
Your infringement of another party’s rights
This obligation does not apply to the extent a claim was caused by Docutar’s fraud, willful misconduct, or material breach.
19. Events outside reasonable control
Neither party is responsible for delay or failure caused by events outside its reasonable control, including natural disasters, internet or utility failures, cyberattacks, government action, labor disruption, war, civil unrest, or widespread failure of a third-party platform.
Payment obligations for completed work are not excused.
20. Governing law and disputes
The governing law, courts, and dispute process stated in an applicable signed agreement will control.
If no signed agreement addresses these matters, the parties will first attempt to resolve the dispute through good-faith written discussions before beginning formal proceedings.
Before publishing, Docutar should insert its chosen governing law, legal entity name, and court jurisdiction here.
21. Changes to these Terms
We may update these Terms to reflect changes in our services, business practices, or legal obligations.
Updated Terms will be posted with a revised "Last updated" date. Changes will apply prospectively unless applicable law requires otherwise.
Material changes to an active contracted project will not override its signed agreement without the parties’ consent.
22. General terms
If part of these Terms is found unenforceable, the remaining provisions will continue in effect.
A failure to enforce a provision is not a waiver of that provision.
You may not transfer your rights or obligations without Docutar’s written consent. Docutar may transfer these Terms as part of a merger, reorganization, financing, or sale of the business.
These Terms, together with the Privacy Policy and applicable project agreements, form the agreement concerning the relevant website or services.
23. Contact
Questions about these Terms may be sent to:
Docutar AI
Email: rudra@docutar.com